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ZEN MAITRI

The natural health apothecary

WE OPENED OUR CHISWICK STORE WITH A SIMPLE BUT BOLD AMBITION: TO BECOME A COMMUNITY HUB FOR HEALTH AND WELLNESS.

It’s bold because health is complex. It’s affected by so many different things: genetics, sleep, stress, diet, exercise, the environment - just to name a few. But for one reason or another, the ways in which we take care of ourselves are rarely as broad as the challenges we face.

Our solution is to bring together a variety of health and wellbeing approaches under one roof. From bespoke herbal medicines and meditation classes to nutritional guidance and much more. Each element can be adapted to suit you. Because you are your own category and everyone deserves to be treated as an individual.

To us that means eating nourishing food under the guidance of an expert nutritionist. It means herbal medicines that are tailored according to your needs. And relaxation techniques that help you deal with stress and anxiety. It means providing the knowledge and tools you need to take control of your wellbeing.

Everybody is looking for ways to live better; to add healthy habits into their daily routines. Zen Maitri is here to inspire and inform that journey.

Our team is qualified across all our areas of expertise and draws upon a wealth of experience in health and wellness.

We are here to help our community live better.

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ADDRESS

39 TURNHAM GREEN TERRACE, CHISWICK, LONDON, W4 1RG

INFO@ZENMAITRI.COM

020 8994 0798

www.zenmaitri.com

 OPENING HOURS

MONDAY - FRIDAY 11:00 - 18:30

SATURDAY 11:00 - 17:00

SUNDAY 12:30 - 16:30 

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DELIVERY OPTIONS

UK Standard Delivery Information

  • Our Standard Delivery is FREE for orders over £30 and costs £2.99 for orders under £30. Standard delivery is available right across the UK.

  • We use Royal Mail 48 Service for a standard delivery or DPD. 

  • Provided your order is placed before the cut-off time (12pm GMT), it will be despatched the same day. Orders are delivered within 2-4 business days from despatch, however, some out of area postcodes may take longer.

 

UK Expedited Delivery Information

  • Our Expedited delivery service is provided by Royal Mail 24 Tracked or DPD Courier Service. If your order is placed before the cut-off time (12pm GMT), it will be dispatched same day. No deliveries take place on a Weekend or Bank holiday.

  • You will be provided a tracking number to track your order. This will be sent by email. 

  • Expedited delivery is not available to a small number of out of area post codes.

  • A signature may be required upon delivery so please ensure somebody is available at the address to sign for the package.

*For the most up to date version of our Delivery Options please see here.

 

EXCHANGES & RETURNS

What are your return guidelines?

  • We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.

  • If you wish to return it to us, you will need to contact us by email to info@zenmaitri.com

  • You must send the goods back to our specified address at your own cost and these items must be in a re-saleable condition with all tabs intact and all products unopened.

  • We must receive the unwanted items within 14 days from date of delivery to you. Once your returned item(s) have been received & examined at our store, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account. We are not able to process any refund until the goods have been received and we are unable to refund the cost of your postage.

  • When you send the items back, please include a covering note including your order number, name and reason for return. Without your order number, we will be unable to refund you.

 

How can I return my order?

  • If you wish to return it to us, you will need to contact us by email to info@zenmaitri.com

  • If you wish to return any unwanted goods to us you will need to follow the guidelines below. Any returns must be sent to:

Zen Maitri, 39 Turnham Green Terrace, Chiswick, London, W4 1RG.

  • As per our returns policy, any items will need to be returned at your own cost.

  • Once your returned item(s) have been received & examined in our store, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account. We are not able to process any refund until the goods have been received. We are unable to refund the cost of your postage. We recommend using a tracked service to return items to us, although this is entirely your choice, but we are unable to accept proof of postage as proof of receipt.

  • All returns need to be packaged securely and our product packaging must not have any postage labels attached to it.

  • When you send the items back, it is essential that you include a covering note including your order number, name and reason for return otherwise we may not be able to process your return. 

Can I send my item back for an exchange?

At zenmaitri.com we can offer an exchange to another product for the refund amount as long as it is unused and in resalable condition. As per our returns policy, any items will need to be returned at your own cost.

*For the most up to date version of our Exchanges & Returns policy please see here.

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CHISWICK W4 LONDON

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