THE KETTLE SHED
Our story so far
Zoe left the of world finance with a desire to find a more rewarding and ethical path. Tea was always a passion for her as was being involved in the communities local businesses.
So as a way of bringing the two together she began her journey by hand blending loose leave tea into her own unique flavours and selling them at the local farmers markets. To which she had a great reception from customers and decided to finally work to put her tea into other businesses.
Fast forward to a few years later and we now have a whole range of delicious teas that are sold to households all around the UK as well as in shops, cafes, restaurants and hotels. More recently our tea making it journey across seas to Ghana and we are excited as to where it will take us next.
“Our plan this year is to keep growing whilst maintaining our brands ethical values. This doesn’t just mean only working with local businesses, we want our tea across the globe.” Zoe
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour).
When an item has been delivered, risk of damage to, or loss of, the item passes to you. Shipping breakable teaware items outside UK mainland and European Union: We do not recommend that customers order breakable teaware items for delivery outside of the European Union and mainland UK. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition.
Please note that our working days are Monday - Friday and do not include UK national bank holidays.
*For the most up to date version of our Delivery Options please see here.
EXCHANGES & RETURNS
Cancellations and Returns
You have the right to cancel or return your order up to 14 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations & Consumer Contracts Regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information.
We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product.
Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of the Kettle Shed. Please contact the Shed for information about returning items to us: on 0203 665 54 45 .
All returned items must be sent to:
The Kettle Shed,
1 Fairlawn Avenue,
Refunds and Exchanges
All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that The Kettle Shed is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 14 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.
*For the most up to date versions of our policies see here.